Repair Management Software from Intake to Invoice
The RetailMan ERP System Repair module organizes device intake, workshop jobs and repair invoices. It connects the customer and device record with the work assigned to technicians, helping the front desk and workshop follow the same job.
Keep intake details with the job
Create a job sheet with the customer, device model, serial or IMEI number and reported problem. Checklists and document attachments can retain the details needed when a technician examines the device.
Coordinate technicians and statuses
Assign service staff and use configurable repair statuses and priorities to organize work. The module includes customer repair-status lookup and configurable SMS/email notifications; messaging requires the corresponding setup.
Connect parts and billing
Repair invoices link back to job sheets and support parts and labour billing. Collection information and printable job sheets help staff connect the completed service with the customer handover.
How it works
- Record the customer, device, reported fault and intake checklist on a job sheet.
- Assign a technician and update the status as diagnosis and repair progress.
- Prepare the repair invoice, record the relevant parts and labour, and capture collection details.
Example use case
A mobile repair desk can retain a device identifier and intake condition while a technician updates the repair job. The counter team can use the same record when preparing the invoice and handing the item back.
Related features and industries
Setup and workflow guides
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Module availability and configuration depend on your subscription and business requirements. Review the available options and discuss the workflows your team needs.
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